Our Covid Policy for Visits

Eldementals, LLC is constantly monitoring current research and guidelines from the CDC, WHO, and VDH.  Our primary goal is to continue to provide the highest level of care management possible, while minimizing risk of exposure to our clients.  

We ask that all patients and family members read below and comply with the following for onsite services and visits: 


  • Wear a cloth or disposable surgical mask for all home visits with Eldementals staff members.

  • Maintain minimum social distancing of 6 feet during visits.  Minimize the number of individuals attending onsite meetings - only those truly essential are to be onsite at visit.  

  • Only the patient(s) and 1 essential family member or other party directly associated with care in addition to the care management staff may attend onsite visits. No more than 3 people total may attend a home visit.  

  • Ensure that visit takes place in a well ventilated area - outdoor spaces are ideal if appropriate and possible. If needing to have more than 3 individuals involved in a meeting this may be best completed via zoom or by telephone/ speaker phone. 

  • Special considerations will be made for and additional instructions will be given to those who are critically ill with limitations and on hospice, end of life care.  

  • Our staff will wear an N 95 mask for safety during all visits.

  • We will check temperature upon arrival and ask basic health questions.

  • Prior to your visit: Complete online the brief covid self assessment below prior to each visit: https://www.mayoclinic.org/covid-19-self-assessment-tool

  • If unable to do the above online please contact us promptly prior to visiting to reschedule if the following is noted:  Any fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea in past 24 hours, if you have a covid test result pending, have been within 6 feet of a person with a lab-confirmed case of COVID-19 for at least 5 minutes, or had direct contact with their mucus or saliva in the past 14 days or have tested COVID positive in the past 14 days.  

  • We are unable to do an onsite visit for those with active covid, covid symptoms, a pending test, or who have traveled out of state until socially isolated for a 14 day period.  For safety, care management and crisis management services will still be provided services via tele-health platform and by telephone.  

  • Our goal is to ensure safe and effective visits for all!  

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